Privacy Policy

How we collect, use, and protect your personal data.

Last updated: December 2024
Effective date: December 2024

Citium Software is a trading name of Cloudfragments ("we", "us", "our"), a company registered in Denmark. We are committed to protecting your privacy and ensuring the security of your personal data in accordance with the General Data Protection Regulation (GDPR) and Danish data protection laws.

1. Data Controller

The data controller responsible for your personal data is:

Cloudfragments (trading as Citium Software)
Denmark, European Union
Email: info@citiumsoftware.com

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

  • Fill out our contact form (name, email, company, message)
  • Request a product demo or pricing information
  • Subscribe to our communications
  • Communicate with us via email

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address (anonymized where possible)
  • Browser type and version
  • Operating system
  • Pages visited and time spent
  • Referring website

3. How We Use Your Information

We use your personal data for the following purposes:

  • To respond to inquiries: Processing and responding to your contact form submissions and requests
  • To provide services: Delivering product demonstrations and information you request
  • To improve our website: Analyzing usage patterns to enhance user experience
  • To comply with legal obligations: Meeting our legal and regulatory requirements

4. Legal Basis for Processing

We process your personal data based on:

  • Consent: When you submit a contact form or subscribe to communications
  • Legitimate interests: To improve our services and respond to inquiries
  • Legal obligation: When required by law
  • Contract performance: When necessary to fulfill our contractual obligations

5. Data Sharing

We do not sell, trade, or rent your personal data to third parties. We may share your data with:

  • Service providers: Trusted partners who assist in operating our website and services (e.g., hosting providers), bound by confidentiality agreements
  • Legal authorities: When required by law or to protect our legal rights

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

  • Contact form submissions: 2 years from last contact
  • Customer data: Duration of business relationship plus 5 years
  • Website analytics: 14 months (anonymized)

7. Your Rights

Under GDPR, you have the following rights:

  • Right of access: Request a copy of your personal data
  • Right to rectification: Request correction of inaccurate data
  • Right to erasure: Request deletion of your data ("right to be forgotten")
  • Right to restrict processing: Request limitation of data processing
  • Right to data portability: Receive your data in a structured, machine-readable format
  • Right to object: Object to processing based on legitimate interests
  • Right to withdraw consent: Withdraw consent at any time

To exercise these rights, contact us at info@citiumsoftware.com.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Encryption of data in transit (TLS/HTTPS)
  • Access controls and authentication
  • Regular security assessments
  • Employee training on data protection

9. International Transfers

Your data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

10. Cookies

Our website may use essential cookies to ensure proper functionality. We do not use tracking or advertising cookies without your explicit consent. For more information, see our cookie settings when you first visit our website.

11. Children's Privacy

Our services are not directed at individuals under 16 years of age. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date.

13. Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet):

Datatilsynet
Carl Jacobsens Vej 35
2500 Valby, Denmark
Website: www.datatilsynet.dk

14. Contact Us

For questions about this Privacy Policy or our data practices, contact us at:

Email: info@citiumsoftware.com